Privacy Policy

This Policy was last reviewed and updated on 1 June 2022

1. About our Privacy Policy

  • Marathon Food Industries Proprietary Limited ACN 004 767 777 (“Marathon, our, us, we”) values and respects the privacy of the people we deal with. Marathon is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws and regulations. This Privacy Policy (“Policy”) describes how we collect, hold, use and disclose your Personal Information, and how we maintain the quality and security of your Personal Information.
  • We have adopted this Privacy Policy to ensure that we have standards in place to protect the Personal Information that we collect about individuals that is necessary and incidental to:
  • providing the services that we offer;
  • the operation of our website;
  • competitions and promotions we may conduct; and
  • the normal running of the day-to-day operations of our
  • We ensure that we comply with the Australian Privacy Principles set by the Federal Australian Government for the handling of Personal Information under the Privacy By adopting this Privacy Policy, we are ensuring that information it gathers is done legally and reflects Marathon’s business and corporate values.

In addition to gathering and protecting the Personal Information we gather; we also have adopted a Response Plan that we will implement in the event there is a breach or a suspected breach of the Personal Information we hold at any given time (see below).

  • This Policy contains common questions that arise from individuals and businesses about privacy as well as the Australian Privacy Principles which we follow as required under the Privacy Act. This Policy may be provided upon request under a non-Disclosure agreement to our clients and other third parties who have a need to understand our commitment to privacy.

2. What is Personal Information?

“Personal Information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g your name) or indirectly.

3. What Personal Information do we collect?

3.1 Contact Information

The contact information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The contact information we can collect about you may include the following:

  • Your name;
  • mailing or street address;
  • date of birth;
  • email address; and/or
  • telephone

3.2  Sensitive Information 

  • In some exceptional circumstances, Marathon may need to collect sensitive information about This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record or health information.
  • As required under the Privacy Act, in the unlikely event that we need to collect your sensitive information, we will do so only with your express and fully informed consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law. At all times, we take appropriate measures to protect the security of this information.
  • You do not have to provide us with your Personal Information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your Personal Information, we may not be able to provide you with our services or otherwise interact with you.

3.3 Non consented collection of Information

As there are many circumstances in which we may collect information both electronically and physically, we will endeavour to ensure that an individual is always aware of when their Personal Information is being collected. Where we obtain Personal Information without an individual’s knowledge (such as by accidental acquisition from a client or other third party) we will either delete/destroy the information, or inform the individual that we hold such information, in accordance with the Australian Privacy Principles.

3.4 How do we collect your Personal Information?

We collect your Personal Information directly from you when you:

  • interact with us over the phone;
  • interact with us in person, (whether our address of business or otherwise);
  • interact with us online (either via our website or our accounts on social media);
  • participate in surveys or questionnaires;
  • attend a Marathon Foods event;
  • providing feedback about our products;
  • subscribe to our mailing list;
  • apply for a position with us as an employee, contractor or volunteer; or
  • to enter a competition, lottery, trade promotion or any other type of game of skill, game of chance or in any other type of competition or promotion we run which you may be able to receive gifts or a reward from us.

4. Collecting Personal Information from Third Parties

We may also collect your Personal Information from third parties or through publicly available sources, for example from Suppliers and Couriers whom Marathon collects Personal Information. We collect your Personal Information from these third parties so that we can perform our duties and obligations as a Company in the Food and Hospitality industries, respectively.

5. How do we use your Personal Information?

We use Personal Information for many purposes in connection with our functions and activities, including but not limited to:

  • providing you with information or services that you request from us;
  • deliver to you a more personalised experience and services that we can offer;
  • improve the quality of the services we offer;
  • internal administrative purposes;
  • marketing and research purposes; or
  • any other purposes that we may need from time to

6. Disclosure of Personal Information to third Parties

We may disclose your Personal Information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your Personal Information to:

  • Australia Post, Couriers and Delivery companies;
  • our major ingredient and product suppliers;
  • our marketing providers;
  • our professional services advisors; or
  • any other entity that provides a service that we may utilise from time to

7. How do we protect your Personal Information?

7.1 Internal and External Electronic Protection Measures

  • We have a Human Resources (HR) Officer who acts as our Privacy Officer to oversee the management of this Privacy Policy, compliance with the Australian Privacy Principles and the Privacy Our HR officer has other duties within our business, such as enforcing our strict in-house privacy policy in addition to having access to support from both internal and external professionals and advisors.
  • While we do not work with any overseas based entities, however in the event that we do need to disclose an individual’s information during the ordinary course of business, we will not disclose an individual’s Personal Information to any overseas entity that is in a jurisdiction that does not have a similar regime to the Australian Privacy Principles or has not implemented an enforceable privacy

policy similar to this Privacy Policy. In the event we need to provide Personal Information about an individual to an overseas based entity, we will take reasonable steps to ensure that any disclosure will not be made until that entity has agreed in writing with us to safeguard Personal Information as we do.

  • Marathon will take all reasonable steps to ensure that the Personal Information that we hold about you is kept confidential and secure, including:
  • having a robust physical security system installed on our business premises;
  • deploying modern and effective security software such as anti-virus software and fire walls (which we regularly review and update) to protect our databases, files and records; and
  • taking measures to restrict access to only the key personnel who need that Personal Information to effectively provide services to you in order to complete tasks and responsibilities as apart of their employment with

7.2 Physical Protection Measures

  • In addition to our electronic measures, we have implemented appropriate physical measures to secure our manufacturing facilities as well as our office, chief of these are CCTV cameras that operate 24/7. Our CCTV cameras cover both our office and manufacturing facilities entirely which is also surrounded by a high fence.
  • Additionally, we hire private security guards who are physically based on site 24/7 on a rotating shift basis to ensure no unauthorised individuals or Marathon personnel obtain physical access to documents and databases that contain individuals’ Personal Information without permission.

8. Online Activity Tracking

8.1 Cookies

  • Occasionally, Marathon may use cookies on its website. A cookie is a small file of letters and numbers our website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and provides feedback and information to Marathon which we can use to improve its products and services.
  • We do not use cookies to identify you, rather to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

8.2 Statistical Information and Website Analytics

  • Occasionally, we may adapt various analytics services to help us better understand visitor traffic for several purposes as well as improving our products and services. Although this data is mostly anonymous, it is possible that under certain circumstances we may be able to connect it to If we contact you,

you have the right to reject to participate and not provide any Personal Information.

  • When you use our website, we may make a record and log some or all of the following information for statistical or maintenance purposes:
  • duration of use;
  • data level and bandwidth used;
  • data level uploaded and downloaded;
  • the type of software used; and/or
  • the Provider to whom you are connected

We may collect any personal correspondence that an individual or a business sends us.

8.3 Direct Marketing 

  • Upon request, we can send you direct marketing communications and information about our services, products, opportunities or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth).
  • You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
  • You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant electronic or print communication as well as contacting us with the details set out in the “How to contact us” section (see below).
  • We may also use your Personal Information or disclose your Personal Information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

9. Data Breach Response Plan and Investigation Measures

  • In the event that we are subject to a data breach or suspected data breach, we will adopt our Data Breach Response Plan (“Response Plan”) to ensure that we will use our best endeavours to mitigate any loss or damage to both us and any individuals whose information may be We regularly review our Response Plan to ensure it remains effective over time and as technologies change.
  • Our Response Plan is similar to the one that the Office of Australian Information Commissioner (“OAIC”) has adopted. Our Response Plan also contains all the recommendations that the OAIC suggests for entities that follow the Australian Privacy Principles.
  • Outlined below is an overview of our data breach Response Plan:
Step No: Issue Actions we take
1 Identification
  • Record the date and time the breach (or suspected breach) was discovered;
  • The type    of    information     (personal, sensitive or other) at risk;
  • the cause and extent of the breach; and
  • the context of the affected information and the breach.
2 Containment
  • Identify the information that has been exposed and lock the databases;
  • Inform our off site T support of the breach and to take action to trace the breach and review current protections;
  • Ensure all other information held is protected and unaffected.
3 Assessment
  • the HR Manager will decide whether the breach is a notifiable data breach (If no, then no further action will be taken)
  • If yes, provide all information about the breach that has been gathered to the affected individuals and update them of the ongoing investigation, the cause of the breach and the extent of the harm as well as other harms;
  • contact I.T support to implement further systems or recovery operations;
4 Report
5 Review & Reflect
  • Once we have submitted our breach to the OAIC, we will review our actions in consultation with our I.T Support to identify any weaknesses in our plan and how it can be improved, in addition to further training that may be required;
  • All records and documents created during a breach (or suspected breach) will be stored for seven (7) years.

10. Retention of Personal Information 

We will not keep your Personal Information for longer than we need to. In most cases, this means that we will only retain your Personal Information for the duration of your relationship with us unless we are required to retain your Personal Information to comply with applicable laws, for example record-keeping obligations.

11. How to access and correct your Personal Information

  • At all times, Marathon will use its best endeavours to keep your Personal Information accurate, complete and up to date.
  • If you wish to make a request to access and/or correct the Personal Information we hold about you, you should make a request by contacting us directly and we will usually respond within 1-2 business days. For more urgent requests or suspected breaches, we will investigate and respond immediately in accordance with our aforementioned Response Plan.

 

12. Links to Third Party sites

Marathon’s website may contain links to websites operated by third parties. If you access a third-party website through our website, your Personal Information may be collected by that third party website.

We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

13. Updates to this Privacy Policy

  • If we decide to change this Privacy Policy, we will post the changes on our webpage at https://www.marathonfoods.com.au/legal/.
  • Please refer back to this Privacy Policy to review any We may do things in addition to what is stated in this Privacy Policy to comply with the Australian Privacy Principles, and nothing in this Privacy Policy shall deem us to have not complied with the Australian Privacy Principles. As an Australian Privacy Policy reporting entity under the Privacy Act, we are obligated to adhere to the Privacy Act and the Australian Privacy Principles. You can review the Australian Privacy Principles at: https://www.oaic.gov.au/privacy/australian- privacy-principles/read-the-australian-privacy-principles

14. Act, the Australian Privacy Principles and Inconsistency

  • For clarity, anything that is not covered under our Privacy Policy is governed by the provisions in the Privacy Act and the Australian Privacy Principles.
  • In the event of any inconsistency between our Privacy Policy and the Privacy Act or the Australian Privacy Principles, the Privacy Act and the Australian Privacy Principles will prevail to the extent of the inconsistency.

15. Inquiries and Complaints

  • For complaints about how Marathon handles, processes or manages your Personal Information, please contact our Human Resources Please note that we may require proof of your identity and full details of your request before we can process your complaint.
  • Please allow up to 5 business days for Marathon to respond to your complaint. It will not always be possible to resolve a complaint to every individual’s complete satisfaction. If you are not satisfied with Marathon’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at oaic.gov.au/) to lodge a complaint.

16.  How to Contact Us

If you have a question or concern in relation to our handling of your Personal Information or this Policy, you can contact us for assistance as follows:

Contact Number

+61 3 9376 6160

Post

Attention: Ros Pizzica, Human Resources Officer Address: 51-53 Hobsons Road, Kensington VIC 3031